Refund policy

Returns

We accept returns on unused, uninstalled, and undamaged items within 14 days of delivery.

To be eligible for a return:

  • Items must be in new condition
  • Items must not show signs of installation, wear, or use
  • Items must be returned in original packaging

Returns that do not meet these conditions may be refused.

 

Non-Returnable Items

The following items are not eligible for return:

  • Custom-built or made-to-order products (including custom wheel sets)
  • Items that have been installed, modified, or used
  • Clearance or final sale items (if applicable)

Custom products are built specifically to order and cannot be restocked.


Return Process

To initiate a return:

  1. Contact us through our Contact page within 14 days of delivery
  2. Include your order number and reason for return
  3. Once approved, return instructions will be provided

Returns sent without prior approval may not be accepted.

 

Return Shipping

  • Customers are responsible for return shipping costs
  • Original shipping charges are non-refundable
  • We recommend using a trackable shipping service, as Meryx is not responsible for lost or damaged return shipments

 

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

 

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will work with you to resolve the problem as quickly as possible.

 

Questions

If you are unsure whether a product is right for your setup, we strongly encourage you to contact us before ordering. We’re happy to help ensure proper fitment and avoid unnecessary returns.